We offer a range of covert Mystery Shopping services to businesses who want an objective report on their sales and customer service staff, or who are concerned about passing off or counterfeiting.
Customer Experience Testing
We engage the business as a customer or client, testing the staff in their approach and behaviour, and provide a written report. We also offer video and audio recording of interactions for training, coaching and evidentiary purposes.
Counterfeiting, Misleading and Deceptive Conduct, Etc
We investigate and provide admissible evidence in cases involving;
- unauthorised sales,
- parallel imports,
- misleading and deceptive conduct,
- passing off,
- misuse of trademarks;
and other sales related issues.